I ship all orders Monday-Friday and aim to ship within 3 business days of order placement. Once your order has shipped, you’ll receive an email with a shipping confirmation and tracking number.
Can I pick up my order if I live in the area?
Of course! If you live in the Portland, OR area and would like to pick up your order to save money on shipping, feel free to choose 'Portland pickup' in the shopping cart at checkout to waive shipping costs and I’ll be happy to coordinate with you a time for pick-up at my studio at 323 NE Wygant St. Please email me at email@example.com to set up a time.
Do you ship internationally?
Not at this time. I currently only ship within the United States, but plan to offer international shipping in the near future.
What happens if my purchase gets lost or damaged in shipping?
If your purchase arrives broken, please email me within 3 business days of it’s arrival and include a photo of the damage in it’s packaging. I will either refund you or send you a piece of similar value. Every shipment is insured against damage up to $50 by USPS. If your package is lost or stolen during shipment, please contact USPS directly with the shipping information.
Are your ceramics microwave and dishwasher safe?
Yes! Stone & Sage Ceramics are made of durable stoneware and food-safe glaze made for daily use. All pieces are microwave and dishwasher safe.
What's the best way to care for my handmade ceramics?
It’s totally safe to clean your ceramics in the dishwasher, however the dishwasher can be pretty hard on dishware in general so it’s recommended to hand wash your pottery in order to make sure it has a long and happy life.
Do you accept returns or exchanges?
Because Stone & Sage is such a small business, I’m unfortunately not able to accept returns and all sales are final. Due to the nature of handmade ceramics, each item is unique with individual differences in color, size, and design. The photos on my website are representational of my designs and variations from the online images are to be expected. However, I truly appreciate everyone who supports my work by purchasing my ceramics, so if you have a serious problem with your purchase, please email me within 3 days of it’s arrival and we can discuss it further.