Once you've placed your order, I aim to pack and ship within 3-4 business days. Upon shipping, you'll receive an email with your shipping confirmation and a tracking number. Shipping is done through USPS or UPS and the carrier will be listed in your confirmation email.
Can I pick up my order if I live in the area?
I'm not able to offer order pick-ups at this time but hope to come up with a solution for that in the future.
Do you ship internationally?
I don't currently have the ability to offer international shipping.
What happens if my purchase gets lost or damaged in shipping?
If your purchase arrives broken, please email me within 3 business days of it’s arrival and include a photo of the damage in it’s packaging. I will either refund you or send you a piece of similar value. Every shipment is insured against damage up to $50 by USPS. If your package is lost or stolen during shipment, please contact USPS directly with the shipping information.
Are your ceramics microwave and dishwasher safe?
Stone & Sage Ceramics are made of durable stoneware and food-safe glaze made for daily use. All pieces are microwave and dishwasher safe.
What's the best way to care for my handmade ceramics?
It’s totally safe to clean your ceramics in the dishwasher, however the dishwasher can be pretty hard on dishware in general so it’s recommended to hand wash your pottery in order to make sure it has a long and happy life.
Do you take wholesale orders?
At the moment, I don't have the production capacity to take on any new wholesale clients. If you'd like to get on my waitlist, please reach out to me (Jen) through my 'Get in touch' page and introduce yourself.
Do you make custom orders?
While I love working with folks to make something special, unfortunately I don't currently have the time needed to fit custom orders into my production schedule.
Do you accept returns or exchanges?
Because Stone & Sage is such a small business, I’m unfortunately not able to accept returns and all sales are final. Due to the nature of handmade ceramics, each item is unique with individual differences in color, size, and design. The photos on my website are representational of my designs and variations from the online images are to be expected.